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Holy **** I just met my very own “Mattress Guy” about a week ago.

I’m running late to catch a morning flight. In short, I know I’ve missed my flight before I even leave the house. I stumble into the bag check line with two giant boxes (bicycles) and two suitcases on a cart. I look like hell. Immediately this dude greets me and asks what’s up. I explain my situation and he promptly takes me to the side and puts me in a “special service” line, behind a rope, with 2 people in it. “If you want to get out of here before 5 pm, talk to Scott,” this guy said. “The other lady’s a **** and won’t overbook flights. Scott will know what to do.” I nod and pray I get this Scott guy. Luckily, I barely evade getting the gross woman with the perma-sneer and instead get a friendly dude in khaki shorts: Scott.

Scott asks about my missed flight and rattles off a few options. He says I can pay $200 for a confirmed seat if I want, but that there are plenty of openings and it would be a waste of money. Then I point to the oversized luggage on the cart off to the side. “No problem,” says Scott. I pay for them. “Anything else?” I sigh and say I need to declare a firearm in one of my suitcases. He smiles and gives me the paperwork, all while I wear this look of guilt. I ****ed up. It was my fault I missed my flight, I have this complicated luggage, and yet this dude is helping me with no hesitation, as if I’m some VIP. Right as I’m about to thank him, he starts chattering away at his keyboard. He asks for my ticket back, throws it away, and hands me a new one. “I fooled the computer and got you confirmed on the 10:45 flight.” No charge? “No charge.” I could have cried. He did it all as if it was nothing special. You could tell he gave the same level of service to everyone in his line. He seriously turned my whole day around.

tl;dr Awesome airport dude hooked me up

PS – Fly Southwest, ****es.