I agree that the OP went around the wrong way, but I feel he, at the core, has a legitimate complaint. Paypal does kind of suck. But there aren’t a lot of viable alternatives, especially with the developers based in Canada (as I believe is true).

I would ask if the site devs could look into google checkout or Amazon Payments?

Amazon Payments is really straightforward once you have it set up (I’ve used it in past projects), fees are comparable to Paypal, and has volume discounts. They also have automatic micropay rates for charges less than $10 (5% + $.05).