Honestly, this shouldn’t be that big of a deal. Try understanding that other people play this game besides you. It’s obvious that just giving everyone four extra visits on roll over was an easy solution to handling all the reports of lost visits, rather than going through each report and manually adding the lost number of visits to every player. That is both time consuming and unnecessary.

The Mods and other various individuals of power are not your personal butlers. Cut them some slack, ffs. You should go cry into a pillow rather than going to the mods everytime something doesn’t go the way you want it to.

In conclusion:

You had not been playing at this time.

You lost no visits.

You really have nothing to complain about.