duca Posted:

JB: I would like to say that the reason I will no longer donate to your site is not because I can no longer spam the INCIT chat. That was not the point I was trying to make yesterday.

I have already expressed my views to CZ in private regarding what I perceived to be poor Customer Service relations previously. Since this correspondence was directly to ET I suppose you didn’t get the message.

It feels to me (and most likely more then a view other users) that you value your Protivate customers over the regular Forumwarz community. The recent over moderation of INCIT is not because of the FWZ community, is for the Protivate community. Once the Protivate users are moved to another room and/or things calm down we all know it will become a unmoderated zone once again.

You know what this whole situation says to me? “Duca, although you have spent large sums of money on this game we don’t care about you. We care about our new users who HAVE to pay us money. Not our current users who CHOOSE to pay us money. We are catering to our new users and don’t care about our old.” This most likely isn’t true but it’s how it feels.

I was upset because the way I have played this site since I started was suddenly ‘wrong’. I am suddenly a player who doesn’t “care about the site and only wants to ruin it”

When the Admin of a site tells me this I no longer wish to give him my money.

I understand where you’re coming from, but I believe you’re overstating the case.

Although the existence of our new iPhone app “protivated” me to start clamping down on INCIT spam, it was a long time coming. Now that I’ve seen how persistent a problem it is, I’ve decided to come down hard on it, and I can see how much it’s improved things for players. Since there are far more FWZ players than Protivate players affected by it — paying or not — they are the ones primarily receiving the benefit of having less spam in INCIT.

Yet, everyone’s just telling me to “separate Protivate from INCIT.” It should be obvious that I have no power to do so. So, with the tools available to me, for the time being, I’m moderating to the best of my abilities.

Every time money or the prospect of new users is brought up, the rhetoric immediately becomes ugly and accusatory. I think that’s unjustified. One one hand, you have players accusing us of being solely motivated by money, even though realistically the “overmoderation” of INCIT (though I consider it fair moderation) has a less than negligible affect on our bottom line. On the other hand, you’ve got people telling us that we should give precedence to people who have given us money, when our tack has always been that whether you paid or not, you get treated the same way here.

In other words, you play INCIT for free, just like anyone else. If you’ve purchased things before, of course we appreciate it, but we’re not going to give you license to break stated site rules at the expense of players past, present or future, nor at the expense of the admins who are trying to keep things running smoothly.

You got asked to stop spamming by an admin while in chat. The no-spamming rule has been around since early May. It’s rarely enforced, but it’s still a rule. And I believe I’m in my right to enact it when I’m trying to converse with other players.

I told you this in chat, but I’ll reiterate it here: Money isn’t everything. Following the rules is. I understand why you might feel indignant due to the timing of this campaign, but I’m still going to enforce our rules to the best of my abilities and I can’t apologize for that. If this means you (or anyone else) no longer wishes to donate money, there’s not much we can do about that.